We regret your 1-star review and clarify facts for you & other buyers: Fully Met CIF ObligationsPer contract, we delivered goods to Hamburg Port (Germany) as CIF requires. We prepared all your requested docs (English labels, manuals) and added unsolicited CE labels to meet EU standards. Why Customs Detained GoodsGoods were held only because German Customs suddenly asked for all materials in German. You never mentioned this before shipment. English docs are standard for German engineering imports—this last-minute request is out of our control; we’re not responsible. Your Unreasonable ActFiling a chargeback now is highly unfair. We’ve sent port arrival & full docs proof to Alibaba. We reject unfounded blame and non-payment.